Easy Return, Exchange & Refund

📝 Our Commitment 

At Bloomzy Beauty, we value our customers above all. Our goal is to ensure a smooth, trustworthy, and satisfying shopping experience for you. Below is our return, refund, and exchange policy designed to protect both our customers and product integrity. 

📦 Return Guidelines 

✅ Valid Reasons for Return: 

• Product is damaged, broken, or defective 

• Incorrect product received 

• Missing item in the parcel 

• Product significantly differs from its photo or description 

❌ Returns Will Not Be Accepted If: 

• Product is damaged, used, or altered by the customer 

• Product seal or packaging is broken 

• Delivery was completed but not checked in front of the delivery person 

• The return reason is simply a change of mind or dissatisfaction with smell, texture, color, or design 

• Product is labeled as “Final Sale” or “Clearance” 

🚫 Non-Returnable Products 

The following product categories are not eligible for return or refund once opened due to hygiene and safety reasons: 

• Fragrances and perfumes 

• Lipsticks, foundations, eye shadows, concealers, compacts 

• Sexual wellness and food supplements 

• Blush, highlighters, kajal, shapewear 

🔄 Return / Exchange Process 

1. Inspect Your Parcel at Delivery Time: 
   Always open and inspect the parcel in front of the delivery person. If any issue is found (broken, defective, wrong item), report it immediately. 

1. Contact Us Immediately: 
   📞 Phone: +8801725495494 / +8801303824856 
   📧 Email: [email protected] 

1. Keep Video Evidence (If Necessary): 
   We recommend recording an unboxing video in case it’s needed as proof. 

1. Return the Product to the Delivery Person: 
   If eligible, please return the product directly to the delivery person at the time of delivery. 

💰 Refund Policy 

✅ Refunds Are Applicable For: 

• Cancelled orders 

• Pending orders not yet shipped 

• Returned orders due to incorrect or defective products 

📋 Refund Requirements: 

Please provide the following: 

• Order number 

• Order date 

• Mobile number 

• Payment method 

• Reason for refund 

🕒 Refund Timeline: 

Approved refunds will be processed within 7–10 working days after confirmation. 

❗ If You Don’t Receive the Refund on Time: 

• First, check your bank or mobile wallet account 

• Contact your card issuer or MFS provider 

• If still unresolved, email us at: [email protected] 

🔁 Policy Updates 

Bloomzy Beauty reserves the right to modify this policy at any time. Any updates will be published on our website and will become effective immediately. 

Thank you for choosing Bloomzy Beauty — where beauty meets care. 
We appreciate your trust and are always here to serve you with love and responsibility. 

🌸 "Your Glow, Our Responsibility." 

Warm regards, 
Mr. Rana CD 
Founder & CEO, Bloomzy Beauty 
🇧🇩